If you have any additional questions or need assistance, please feel free to contact us.
What does your maintenance service include?
Our maintenance service is designed to provide peace of mind and includes:
- Theme, Plugin & Security Updates: Regular updates to themes and plugins to ensure your site remains secure and functional, along with security patches as they are released.
- cPanel Linux Hosting: Reliable and user-friendly cPanel hosting on Linux servers, offering stability and ease of use for managing your website files and emails.
- SSL Certificate: Installation and maintenance of an SSL certificate for your website to ensure secure connections and build trust with visitors.
- Website Monitoring: Continuous monitoring of your website to ensure it is always live and operating without issues.
- Content Updates: Up to three text or image changes per month to keep your site’s content fresh and up-to-date.
- Monthly Backups: Regular backups of your website to safeguard your online investment, allowing for recovery in the event of unforeseen issues.
How often do you perform theme and plugin updates?
We carry out theme and plugin updates on a monthly basis or as needed when critical security updates are released. This helps protect your site from vulnerabilities and keeps it running smoothly with the latest features.
What kind of hosting environment do you provide?
Our hosting service uses cPanel on Linux servers, which is known for its robust performance and high reliability. It’s an industry-standard platform that provides a user-friendly interface for managing your web services.
Is an SSL Certificate really necessary?
Absolutely. An SSL Certificate not only encrypts data between your website and its visitors but also improves your search rankings and builds visitor trust. Google Chrome and other browsers also flag sites without SSL as ‘not secure,’ which can deter visitors.
What does website monitoring entail?
Website monitoring involves tracking the uptime and functionality of your site. We immediately investigate any downtime or issues to minimize any disruption to your online presence.
How do I request text and image changes on my website?
Simply send us an email with the details of the changes you need, and we’ll handle the rest. Please note that significant redesigns or content overhauls may be outside the scope of standard text and image updates.
What is the process for monthly backups?
We perform monthly backups of your entire website, which includes all files, databases, and configurations. These backups are stored securely and can be used to restore your website to a previous state if necessary.